Tempo’s Journey to Performance Excellence
Our goal is for Tempo to be the premier provider of residential mechanical services for North Texas. It is an ambitious goal, but ultimately not very different than what every other company would want communicated to their customers.
What is different about Tempo is our commitment and effort towards achieving that goal. Our Partners have adopted The Malcolm Baldrige National Quality Award as a model of how to put together people and processes to provide great performance. This is an extremely rigorous process and is a never-ending journey. We have focused our improvement efforts through the state level Texas Award for Performance Excellence competition, which is based on the Baldrige Model.
Tempo was a finalist for the year 2000 State of Texas Baldrige Award.
We earned a site visit from 6 examiners from the Quality Texas Foundation who spent 3 days in our business and countless hours before and after evaluating our efforts. While we were not selected as a recipient for the award in 2000, we did receive an extensive feedback report highlighting what these professionals identified as our areas for improvement. Over a half-decade later, we continue to incorporate their suggestions into our standard improvement methodology.
Performance excellence is a journey, not a destination. Every improvement and every customer interaction highlights the opportunity to do more to improve the customer and the Tempo Partners’ experience. Our challenge is to constantly improve the process and procedures of our work and increase our Tempo Partners’ sense of empowerment. The reward is homeowners and Partners who regularly experience high quality results that add comfort and value to their lives.