We were risking everything.
Our children’s futures. Our families. Our homes. Everything that we had worked for. In late summer 1997, TD Industries, our employer for the previous 30 years, decided to exit the residential service and installation market. It was the right move, but it was a difficult move to make. And it changed our lives forever.
They offered us (the Tempo Partners) the first opportunity to purchase the company. We jumped at it. After all, nobody knew the value of the business like those of us who worked in it.
It wasn’t easy. Tempo was a large business and had a lot of assets and ongoing commitments. The purchase price, while fair, was steep. Together with our TD Partners, we developed a transition plan that would work for them, our Tempo Partners and (most importantly) our customers.
The first year was tough. We had to find a new place and move. We had to buy software and hardware to run the new business. We did not have enough people, and we literally doubled the number of Tempo Partners in the first six months. To top it off, that first summer, the summer of ’98, is still one of the hottest three-month stretches in the history of North Texas.
Together, we first survived and then began to thrive. Since 1998, we have increased revenue by more than 40%. The Air Conditioning NEWS (our top weekly trade publication) selected Tempo as one of the industry’s top 6 employers. We applied for the Texas Baldrige Award (the Texas Award for Performance Excellence) and were selected as a finalist in the year 2000 competition. In 2001, both the Air Conditioning Contractors of America (ACCA) and Excellence Alliance (EAI) honored Tempo with their respective National Residential Contractor of the Year Awards. Similar honors followed in 2003, as Contracting Business Magazine issued their National Residential Contractor of the Year award to the Partners of Tempo.
And today, because of their effort, the more than 230 Tempo Partners are providing the highest level of customer service and installation excellence of their career.
It is a tribute to the Power of Employee Ownership
Employee-Owners care more.
Your satisfaction is their highest business priority. In this world of change and turmoil, satisfied customers provide the only path to long-term security.